Dhruvisha HVAC Customer and Technician Mobile App

HVAC field technician service and warranty repair parts identification mobile app.

Dhruvisha HVAC•HVAC

Beforethisapp,DhruvishaHVACSystemsPvt.Ltd.handledcustomersupportthroughmanualserviceregistersandscatteredWhatsAppmessages,makingitdifficulttotrackissues,assigntechnicians,andkeepcustomersupdated.Thisledtodelays,missedfollow-ups,andnoclearvisibilityintoservicehistory.Theclientenvisionedacentralizedmobileappwherecustomerscouldeasilyregisterproducts,raisesupporttickets,andtrackstatusinrealtimewhilethebackofficecouldquicklyassignandmonitortechnicians—transformingtheirentireserviceprocessintoafaster,moretransparent,andcustomer-friendlyexperience.

Services

UI/UX App Design

Mobile App Development

Back office Development

Industries

HVAC

Challenge

Before this app, Dhruvisha HVAC Systems Pvt. Ltd. handled customer support through manual service registers and scattered WhatsApp messages, making it difficult to track issues, assign technicians, and keep customers updated. This led to delays, missed follow-ups, and no clear visibility into service history. The client envisioned a centralized mobile app where customers could easily register products, raise support tickets, and track status in real time while the back office could quickly assign and monitor technicians — transforming their entire service process into a faster, more transparent, and customer-friendly experience.

What we did

• Research and Analysis: Understood the client’s requirement, work process, and from paper register of support to fully functional mobile app. • UX/UI Design: Designed interactive UI, user friendly interfaces for a seamless user experience. • Figma App Design: Created each prototypes to validate ideas before development. • Mobile App Development: Developed a responsive mobile app for customer and technician to provide support and communicate for each support ticket. • Admin Panel Development: Delivered an admin-friendly dashboard to manage content, customer, analytics, and reports.

Recognition

•Figma to Mobile App developed and implemented support ticket management.
•Select product and submit ticket request, also manual option to write as other issue to create ticket.
•Laravel API to manage mobile app.
•Admin Panel Developed to manage ticket status - assign ticket to technician, real-time live chat between technician, manager and customer.
•Separate Mobile app in android and ios devices for customer and technician to manage tickets.
•100% — Milestone Delivery (On schedule)

Technologies

WordpressFlutterLaravelUI/UX App DesignMobile App DevelopmentBack office Development

Live Site

https://portal.dhruvishahvac.com/login